SYDNEY FRINGE FESTIVAL
Updated 28 May 2025
TICKETING TERMS OF SALE AND PURCHASING CONDITIONS.
TERMS OF SALE.
Please read these Terms of Sale prior to purchasing a ticket for any event presented in the Sydney Fringe Festival, or that is arranged by Sydney Fringe, or for which Sydney Fringe sells tickets.
By purchasing a ticket to a Sydney Fringe event, you represent that you have read and understand these Terms of Sale and Purchasing Conditions, as well as any additional terms and conditions imposed by Ferve (ticketing services agency), which will be displayed during the booking process.
By purchasing a ticket on behalf of someone else, you undertake to inform them of these Terms of Sale and Purchasing Conditions and any other terms imposed by Ferve during the booking process.
Definitions
‘Event’ means a concert, show, or other performance during the Sydney Fringe Festival, or arranged by Sydney Fringe, or for which Sydney Fringe sells tickets.
‘LPA’ means Live Performance Australia.
‘LPA Ticketing Code of Practice’ means the Live Performance Australia Ticketing Code of Practice – Consumer Code published by LPA. For more details, visit the official website.
‘Presenter’ means the owner or publisher of a Show.
‘Open-Access’ means that Sydney Fringe doesn’t programme, curate shows, or manage venues. Anyone is able to register a show, exhibition, or venue with Sydney Fringe, and we sell tickets on their behalf.
‘You’ means the person acquiring a ticket or seeking to attend an Event.
‘We’ refers to The Sydney Fringe.
Ticket Validity
Tickets are only valid if purchased through The Sydney Fringe (via the website, phone, or a Sydney Fringe Box Office) or an authorised agent.
Fees and Payment
Booking Fee: A booking fee of $3.50 (GST inclusive) will apply per transaction, not per ticket.
Merchant Fee: All transactions will incur a non-refundable variable credit card charge by the Merchant facility, Artspay.
Exchange Fee: An exchange fee of $3.00 (GST inclusive) plus merchant fees will apply per ticket being exchanged, that meets the eligibility requirements for an exchange.
Payment: Sydney Fringe accepts Mastercard, Visa, and Amex for online and phone transactions. Box Offices accept Mastercard and Visa only. Cash is not accepted.
Refunds and Exchanges
Refunds: Tickets cannot be refunded except in accordance with the LPA Ticketing Code of Practice, including circumstances such as event cancellations or significant changes in the event’s location. Changes in personal circumstances, or the attendee’s enjoyment of the Event, does not entitle you to a refund. Before purchasing, carefully review the event date, and time and details, including any warning about the content of the Event. Breach of venue or event conditions of entry do not entitle the purchaser to a refund.
Exchanges: Ticket holders may exchange tickets to another performance within the same production season. Exchanges must be finalised at least 72 hours prior to the performance and are subject to availability and price differences. Ticket exchanges are subject to an exchange fee of $3.00 (GST inclusive) plus merchant fees will apply per ticket being exchanged.
Cancellation: In the event of a cancellation, ticket holders will be offered access to alternate performances of the same production initially. You are entitled to a full refund. Refunds will be processed to the original method of payment. Postage and transaction fees will not be refunded if other items were included in the transaction.
No Refund for Price Changes: If the advertised price for a ticket is reduced after purchase, you are not entitled to a refund for the difference in price.
Lost or Stolen Tickets: The Sydney Fringe is not responsible for lost or stolen tickets and will not offer a refund or exchange. It is the purchaser’s responsibility to ensure they provide a valid email address at the time of purchase and to notify Sydney Fringe if tickets do not arrive as expected.
Seating and Event Changes
Seating: For assigned seating events, Sydney Fringe reserves the right to reallocate seating if necessary for operational reasons, such as a venue change or stage restrictions. In these cases, we will make reasonable efforts to allocate a comparable seat to your original purchase.
Event Modifications: Sydney Fringe reserves the right to modify or withdraw events, artists, performers, or other programme details, including prices, seating, and audience capacity. The Sydney Fringe Festival website will provide the most up-to-date event details.
Concessions and Delivery
Concessions: Valid concession card holders (e.g., full-time students, MEAA members, pensioners, seniors, health care card holders, veterans, and the unemployed) are eligible for discounted tickets where available. Proof of concession may be requested during purchase or at venue entry.
Child tickets: For events specifically intended for a child audience, the purchase of a child ticket may be required, and such requirements will be clearly stated at the point of purchase. Some events may also implement a babes-in-arms policy, whereby children under the age of 2 are not required to purchase a ticket, provided they do not occupy a seat within the venue. Any questions regarding child tickets should be directed to boxoffice@sydneyfringe.com
Ticket Delivery: Tickets are delivered as e-tickets via email. Ensure you check your spam folder if tickets do not appear. If you do not provide a valid email address at time of purchase, please note that Sydney Fringe will not be held responsible for missed communications regarding event changes or cancellations.
Ticket Resale and Authorised Platforms
Sydney Fringe does not authorise ticket resale on third-party platforms (e.g., Viagogo, eBay, Gumtree).
Only tickets purchased directly through Sydney Fringe or its authorised agents are valid. Authorised agents include ShowFilmFirst, TodayTix and PromoTix. When using an authorised agent, Sydney Fringe tickets must be redeemed for valid entry.
If you are unsure whether a platform is authorised, please contact boxoffice@sydneyfringe.com.
Promotional Use of Tickets
Tickets may not be offered as prizes or used for promotional purposes without prior written consent from The Sydney Fringe.
Latecomer and Entry Policies
Latecomer Policy: Many events have a strict no-latecomer policy. If you arrive late, you may be denied entry or have to forfeit your original seat. Sydney Fringe will not refund tickets for late arrivals. It is your responsibility to arrive on time to avoid such issues.
Venue Conditions of Entry: Admission is subject to the venue’s policies, including possible restrictions on entry due to age, late arrival, or technical requirements. Entry may be denied if tickets are damaged or not purchased from authorised agents.
Event Content & Program Details
Event Classification: Unless a performance is categorised as a children’s or family show, content may not be suitable for all ages. Event classifications are available on the web page for each event at www.sydneyfringe.com, and you can contact boxoffice@sydneyfringe.com prior to your purchase to check suitability. By purchasing your tickets, you acknowledge that you and your attendees are the minimum age requirement for this performance and that you may be refused entry if you are unable to provide proof of age.
Event Content. Sydney Fringe is an open access festival, in which works are created solely by independent artists with limited curatorial input from Sydney Fringe. Views and/or political affiliations expressed by artists are not necessarily reflective of those shared by the Sydney Fringe and its staff.
Program Details. Every effort is made to ensure program details are correct, however program details are subject to change where necessary and without notice. The Sydney Fringe Festival website (www.sydneyfringe.com) will provide the most up to date listing of event information.
Revisions to Advertised Program. The right is reserved by the Sydney Fringe to add, withdraw or substitute artists, performers or events, vary ticket prices, and/or vary advertised programmes, seating arrangements and audience capacity.
Cookies: Our website and app use cookies, which are small text files stored on your device to help us manage how the site is used, track user movements, and provide personalised content based on historical preferences.
Privacy and Liability
Privacy: By purchasing tickets, attending events, or otherwise engaging with Sydney Fringe, you agree to abide by our Privacy Policy, which can be viewed at www.sydneyfringe.com/privacy-policy.
Liability: Sydney Fringe is not liable for any loss, damage, or injury arising from your own negligent acts or omissions, or any medical conditions you may have. We are not responsible for personal items such as bags or mobile phones.
Force Majeure and Modifications
Force Majeure: If performance of any part of these terms is hindered or delayed by factors beyond our control (e.g., natural disasters, government actions), we may be excused from performing the obligations affected by such events.
Modifications: Sydney Fringe reserves the right to modify or amend these Terms of Sale and Purchasing Conditions at any time. Any modifications will be posted on the Sydney Fringe website, and your continued use of the website or purchase of tickets will be deemed acceptance of these changes.
Governing Law and Disputes
These Terms of Sale and Purchasing Conditions are governed by the laws of New South Wales, Australia, and the Live Performance Australia (LPA) Code of Practice. Any disputes arising out of these terms will be subject to the jurisdiction of the courts of New South Wales.
These terms apply to events sold through sydneyfringe.com or the Sydney Fringe App via the Ferve tickets platform and transacted via the ArtsPay merchant facility.
Severability
If any clause or part of a clause is found to be illegal, unenforceable, or invalid, it will be treated as removed, but the rest of the Terms of Sales and Purchasing Conditions will remain unaffected.
Goods and Services Tax (GST)
A party must pay GST on any taxable supply under this Agreement, in addition to the agreed consideration. The supplier must provide a valid tax invoice when payment is due. Terms used in this clause are as defined in the A New Tax System (Goods and Services Tax) Act 1999.
Venue Conditions of Entry
Admittance to the Event will be subject to the policies of the Venue hosting the Event.
The performance will strive to begin at the advertised time. Late arrival may result in non-admission to the Event, or forfeiture of your original purchased seat.
The Sydney Fringe will not provide a refund for the purchased tickets if you are refused entry to a venue, if you are late, or for any other reason prohibiting your on-time attendance.
By purchasing a ticket or attending a Sydney Fringe event, ticketholders acknowledge that the Sydney Fringe, or its Partners, may be photographed, recorded and/or filmed for material to be used for the Sydney Fringe or its Partners ongoing purposes (including but not limited to, promotional (including social media), marketing, archival purposes and annual reports). The Sydney Fringe retains the ownership of all imagery material.
The use of recording or photographic devices by the ticketholder is not permitted, and mobile devices must be switched to silent or off prior to the beginning of the performance. The use of professional cameras, video cameras and other recording devices is strictly not permitted.
Entry may be refused if tickets are damaged or defaced beyond legibility or are not purchased from the Sydney Fringe or other authorised sellers
Other conditions of entry may be displayed at the entrance to the venue and should be followed accordingly.
Contact
For any queries regarding ticket purchases or conditions, please contact the Sydney Fringe ticketing team at boxoffice@sydneyfringe.com, on the phone to 02 7813 4527 or via post to PO Box 7, Marrickville, NSW 1475.
